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What are your shipping times?
US Shipping Time Estimates
Up to 21 business days (or as stated on product page)
International Shipping Time Estimates
Up to 40 business days (or as stated on product page)
* Note Processing time may take up to 6 days
* Note: We will replace the item or provide a full refund if you haven't received your order within 60 days of purchase.
Do you deliver products Internationally?
Petizshop successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
Will my items be sent in 1 package?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at email@example.com and we will do our best to help you out.
How do I size my dog?
For your convenience, we have a sizing chart available on all products, displaying the size measurements. We highly recommend measuring your pet before ordering any type of clothing.
If the measurement is between sizes, we recommend going up one size. Also, if a pet has a stout build, a deep chest, or is overweight, we recommend going up a minimum of one size for proper fit. If the dog is long-backed, like a Dachshund, a smaller size is recommended.
Discount coupons cannot be combined with any other discount or promotion. These are limited time only promotions, so we can't offer additional discounts on it.
How do I place an order?
Simply choose your style from the 'drop-down' menu on the product page then click the “Add To Cart!” button and follow the simple steps to complete your order. We have 3 payment processors so pick the best that suits you. We’ll prepare your order and send you a tracking number via email so make sure to whitelist any email from firstname.lastname@example.org.
How does Petizshop operate?
Petizshop is an online retailer of high-quality & unique pet products. We are working with different suppliers and have multi warehouses around the world in order to ship orders as fast as possbile to our customers.
How secure is my personal information?
Petizshop adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. We can't re-use or see your card's information at any time.
Which clothing brands does Petizshop use?
We use trusted brands in the marketplace that are known for their quality, durability and great fit.
Where do you find your products?
All over the world! Our purchasing department searches for unique items from different places and suppliers. We love to source our products from all over because it means we can bring you the best and most unique variety.
This includes, but is not limited to United States, Europe, Australia, Korea, Japan, & China. Feel free to ask us before you purchase, where a specific item was made.
Do you carry BIG DOG size clothing?
We know not every dog is the same, and we do our best to accommodate all breed types! Some of our items can be customized or ordered in a larger size.
My order status says, "pending." What does that mean?
'Pending' just means that our system successfully received your order! Once the order leaves its fulfillment center, we'll email you a tracking number by request, and your order status will change to 'Shipped.' You may track your order at petizshop.aftership.com once you receive your tracking number.
* Note: Please allow 3-5 days for tracking updates from the day you have received your tracking number from us.